FAQs for Pet Parents

Do I have to pay to contact a pet sitter?

Using our contact form to message any pet sitter listed in our website is free.

How do I know my reservation is confirmed?

If you paid your reservation through our site, we will instantly send you an email confirmation after booking. However, if you choose to “pay on arrival”, you will have to wait for the pet sitter’s email or phone call confirmation.

What is your cancellation policy?

It depends on the pet caregiver you have booked. Please check with your chosen pet caregiver directly before you make a reservation.

Is my credit card information secure?

SitYourPets keeps your information secure. Your transactions are encrypted with secure sockets layer encryption technology (SSL).